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3 years warranty

At Lux by Lux, we are confident that our pieces are made to the highest quality. So confident, in fact, that we offer a free 3-year warranty to cover every part you purchase for three years (with valid proof of purchase).

This warranty applies to each of our products, regardless of where you purchased them. Within three years, if your beloved jewelry needs repair, stone tumble, or ring resizing, we'll cover it free of charge.

If your beloved jewelry needs repair, stone tumble, or ring resizing, we offer the option of after-sales service.

Lux by Lux jewelry and watches offer a three-year warranty from the date of purchase. The warranty covers material defects and manufacturing defects. The requirement is that you have purchased the item as a consumer on the luxbylux.com website.

From the date of purchase, we will repair your jewelery/watch free of charge within the said three-year period. If repair is impossible or disproportionate, we will exchange your item for another item of the same value.

The warranty will not apply in case of improper use, repair by third parties, lack of care, natural wear and tear, damage caused by normal use (for example, scratched glass), misuse or in the event of damage.

Worn parts such as bracelets, leather or satin straps and batteries are excluded from the warranty.

To keep your jewelry in perfect condition, visit our Jewelry Care Guide. To request the execution of the guarantee, contact us and our Customer Service team will give you further instructions

HOW DO I CLAIM THE WARRANTY?

To claim our warranty service, during a period of three years mentioned above, you can contact us by email or phone through our contact form.

It is essential that you include the purchase receipt or invoice in the package .

I bought my jewelry at Luxbylux.com

Use your email address and online order number (found at the top of your order confirmation email) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to ship your jewelry to us. If you can't find your order number, you can also log into your account to see a list of all your orders.

I received my jewelry as a gift

If you have proof of purchase that includes an order number, you can use our Online Portal. Alternatively, if you did not receive a gift receipt, Please contact the buyer for a copy of proof of purchase. If you can't get this from the original buyer, don't worry, contact our team using whatsapp, email or phone at the bottom of this page. We may be able to help you locate your receipt, or give you more help on how to proceed.

I can't find my proof of purchase, can you help me?

We accept many types of proof of purchase, but if you can't find yours, don't worry, you can still take advantage of our lifetime repair service, for a repair fee. This will also activate a new 3-year warranty on your piece . As a first step, we recommend that you contact our team using the WhatsApp found at the bottom of this page. We may be able to help you locate your receipt, or provide you with further assistance on how to proceed if not. If you repair an item, the warranty still expires three years from the date of the purchase receipt.

What can I do if my jewelry is out of the 3 year warranty?

If your part is outside our 3 Year Warranty , don't worry, we can still repair your part with our Lifetime Repair Service for a small fee. This will also activate a new 3 year warranty on your part. To get started, visit our 'How Luxbylux 3-Year Warranty Works' page and simply follow the instructions for the option that best describes how you purchased or received your part. Once we have received your part, our Customer Service Team will contact you to confirm the repair charge.

I have lost an earring. Can you help me?

We understand how annoying it can be to lose an earring and be left with only half of a pair. To see if we can help you, please contact our Customer Support team by clicking on the chat widget at the bottom right of this page.

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