Shipping and Deliveries
GENERAL INFORMATION
- ORDER PREPARATION
We are committed to preparing all orders received on the same day. until 12 pm (CET) .
If your order has been placed after 12 pm , the order will be prepared the next business day. If for any reason this is not possible, you will be notified by email and an estimated shipping date will be provided.
If your order has not been delivered within a reasonable time, please Get in contact with us .
- SHIPPING
We ship worldwide. Below you will find the details of the shipping costs and types corresponding to each country .
- CHANGES
If you want to make a change to the delivery address once the order has been sent, it is essential that you Please contact us as soon as possible .
Changing the shipping address will incur an additional cost depending on the destination.
- SPAIN ORDERS
For all shipments to Spain, the courier company in charge of the delivery and transportation of all our orders is ASM.
For any comments, suggestions or queries, contact us .
- INTERNATIONAL ORDERS
For international orders, shipments are prepaid to other air transport companies.
Shipments cannot be made to post office boxes.
- ORDER STATUS
You can check the status of your order and your tracking number in your user account in the section “My orders” , which is linked to the messaging platform.
- ADMINISTRATION FEES
The orders €200 or more those who have enjoyed free shipping will have a fee of €5.90 as management costs in case of full return of the order.
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SHIPPING COST - SPAIN |
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Peninsula |
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PURCHASES OVER €40 |
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Free shipping. |
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PURCHASES LESS THAN €40 |
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Shipping cost: €3.95. |
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DELIVERY TIME - Express |
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Once the order has been prepared, the shipping time is 24 business hours, if the order has been placed before 4pm (CET), and 48 business hours if it is placed after 4pm (CET). |
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DELIVERY TIME - Standard |
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Once the order has been prepared, the shipping time is 3 business days, if the order has been placed before 4pm (CET), and 4 business days if it is placed after 4pm (CET). |
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Balearics |
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PURCHASES OVER €60 |
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Free shipping. Note: Shipments may incur additional fees and taxes, which in any case will be the responsibility of the buyer. Lux by Lux undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management. |
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PURCHASES LESS THAN €60 |
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Shipping cost: €8.95. Note: Shipments may incur additional fees and taxes, which in any case will be the responsibility of the buyer. Luxenter undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management. |
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DELIVERY TIME - Express |
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Once the order has been prepared, the shipping time is 24 business hours, if the order has been placed before 4pm (CET), and 48 business hours if it is placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours. |
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DELIVERY TIME - Standard |
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Once the order has been prepared, the shipping time is 3 business days, if the order has been placed before 4pm (CET), and 4 business days if it is placed after 4pm (CET). For shipments to the Balearic Islands, the process may take up to an additional 24 hours. |