Returns of products purchased online and returned in store are at no charge to you. If the return or exchange of your online order is to the central office, the costs associated with the changes/return will be at your expense. This charge corresponds to the cost of shipping the new product and collecting the exchanged item. The value is €5.95 for Spain Peninsula, Balearic Islands €12.95, Canary Islands €19.95 and Ceuta and Melilla €23.95. For international exchanges/returns, our Customer Service team will inform you about the corresponding cost. Orders of €200 or more that have enjoyed free shipping will have a fee of €5.95 as handling costs in the event of a full return of the order.

A maximum of 7 days from when we receive the jewelry(s).

The period to make an exchange or return is 30 calendar days after the order is delivered.

When starting the request on the portal of our logistics partner Reveni, choose the “Change products” option. To organize a home collection: we will send you the steps you must follow by email. For exchanges: when you finish the request through the portal, we will first send you the jewelry you want to receive and then we will collect the jewelry you want to return.

When starting the request on the portal of our logistics partner Reveni, choose the “Return products” option.

It depends on the method you have selected: Non-instant refund: it may take up to 15 days - Please note that your order has to arrive at our warehouses and we have to review it manually. Instant refund to bank account: takes less than 10 seconds. Instant refund to original payment method: depending on the method it may take between 1 and 3 days. The good thing is that it does not depend on the collection. Instant refund in credit: takes 1 second.

It takes less than 60 seconds from the moment you request the refund.

First make sure you are looking at your bank account rather than card transactions. And if you have not received it yet, contact support@reveni.io

Nothing, the Reveni service is completely free and has no impact on your refund.

As long as you meet the exchange and return requirements, you can order it without problems.

If you request home pickup, or if you ship it yourself, you have to upload the tracking number to the Reveni portal. If you do not have a tracking number, please notify us at support@reveni.io when you have returned it.

You would be breaching Reveni's conditions and they will begin the process to recover the refund.

Your return will be rejected and Reveni will start the process to recover the refund. – Remember that if the product is factory defective you must request an exchange, not a return.

Contact our Customer Service team and the Reveni team will send you instructions to pay again for the unreturned product.

No, you will only have to accept the terms and conditions when requesting the refund and entering your bank account.

The way to get your money refunded immediately is through a bank transfer, so it is not valid with the card details. Additionally, Reveni does not have access to the card data.

Reveni scrupulously complies with the GDPR and a strict internal security policy so that your data is safe at all times. Additionally, they undergo security audits on a regular basis.

When you accept terms and conditions when requesting the exchange or return, you consent that Reveni may contact you. But they will only contact you if they detect that the order is delayed longer than it should.